IMAP settings · sky.com
Sky Mail IMAP settings
Sky's mail hosts carry an extra level in the name that people routinely drop: it is imap.tools.sky.com, not imap.sky.com. Typing the shorter version gives a connection error rather than a password error, which sends the search in the wrong direction.
IMAP connection
- Server
- imap.tools.sky.com
- Port
- 993
- Encryption
- SSL/TLS
- Username
- full address
- Password
- the mailbox password
Sending, SMTP
- Server
- smtp.tools.sky.com
- Port
- 465
- Encryption
- SSL/TLS
Checked against the service's own autoconfiguration file on 2026-09-15 — the same source Thunderbird reads when it fills the settings in for you. Source: autoconfig.thunderbird.net
What breaks here.
- The host is imap.tools.sky.com, with tools. in the middle. Without it nothing answers.
- Sending goes through smtp.tools.sky.com on 465 with SSL, authentication on.
- The username is the full sky.com address.
- Sky mail is part of the broadband package: when the contract ends the mailbox does too, so a copy has to be made before that.
Questions
The short answers
imap.sky.com or imap.tools.sky.com?
imap.tools.sky.com. The short form is not a real host, and a client pointed at it fails to connect at all.
Is an app password needed?
No, the mailbox password is accepted.
Which ports?
IMAP 993 and SMTP 465, both with SSL/TLS.
Can I keep my Sky mail after leaving Sky?
Only as a copy somewhere else, made while the account is still active. The transfer carries messages, folders, flags and dates to the new mailbox.
IMAP settings
Settings for similar services
imap.comcast.netComcast XfinityIMAP for a comcast.net mailbox: imap.comcast.net, port 993, SSL. Why every client fails until you tick one box in Xfinity Email security.imap.mail.att.netAT&T MailIMAP for att.net, sbcglobal.net and bellsouth.net: imap.mail.att.net, port 993, SSL. The account password is replaced by a secure mail key.imap.mail.yahoo.comCox Emailcox.net mailboxes moved to Yahoo in 2024. The IMAP host is imap.mail.yahoo.com, port 993, SSL, and a Yahoo app password is required.mobile.charter.netSpectrumIMAP for a Spectrum, Charter or Roadrunner mailbox: mobile.charter.net, port 993, SSL. One host for both directions, and the old brand domains all land here.secureimap.t-online.deT-OnlineIMAP for a T-Online mailbox: secureimap.t-online.de, port 993, SSL. Mail clients need the separate email-program password, not the Telekom account one.mail.btinternet.comBT MailIMAP for a BT Internet mailbox: mail.btinternet.com, port 993, SSL. One host for both directions, and the older BT domains use the same one.Find out how big your mailbox is. It costs nothing.
Connect two servers, look at the size and decide. Or take the client and keep everything on your side.
Code on GitHub · built on imapsync · no sign-up